User Research and Design
by Loren Terveen, Haiyi Zhu, Lana Yarosh · Coursera
University of Minnesota course on user experience research methods, covering interviews, focus groups, contextual inquiry, surveys and log analysis, then turning findings into personas, use cases and design ideas. Learners can plan user studies and translate the results into design decisions.
More resources on Human-Computer Interaction
nngroup.com
NN/g (Nielsen Norman Group) is a leading UX research and consulting firm that publishes evidence-based articles on usability, interaction design, and user experience best practices. It also offers training, reports, and resources to help teams apply proven UX methods to digital products.
ACM Digital Library - CHI Papers
The full proceedings archive of the ACM CHI conference, the primary venue for human-computer interaction research. Browsing by year shows how interaction techniques, usability methods and empirical study designs are argued, measured and evaluated.
The Design of Everyday Things
Norman's account of how affordances, signifiers, mapping, feedback and conceptual models decide whether people can operate a door, a stove or software. After it you can diagnose usability failures as design faults rather than user error.
Human-Centered Design: an Introduction
UC San Diego course taught by Scott Klemmer introducing the human-centered design process: needfinding through observation, rapid prototyping, heuristic evaluation, and iterative testing with users. Learners can run a small design cycle from observing real people to testing an improved interface.
Interaction Design
A textbook on designing and evaluating interactive systems: gathering user needs, prototyping, conceptual models, and usability and experience evaluation methods. Prepares you to run a full user-centred design cycle rather than judge interfaces by taste.
acm.org/sigchi
ACM SIGCHI is the ACM Special Interest Group on Computer-Human Interaction, and this page serves as the hub for the SIGCHI community. It links to conferences (e.g., CHI), publications, awards, chapters, and practical resources for researchers and practitioners in HCI.