The Empathy Edge
by Maria Ross · Maria Ross
Ross argues that empathy is a business discipline rather than a soft skill, linking it to brand trust, employee retention and profit through case studies and interviews. Offers practical steps for leaders building empathetic cultures and customer-facing brands.
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More resources on Empathy
greatergood.berkeley.edu
From UC Berkeley's Greater Good Science Center, this site offers science-based articles, videos, podcasts, quizzes, and practical guides on social and emotional well-being. It covers empathy, compassion, mindfulness, resilience, and emotional intelligence with actionable tips for daily life.
Inspiring Leadership through Emotional Intelligence
Emotional intelligence, hope, mindfulness, and compassion help a person reverse the damage of chronic stress and build great leadership relationships. The Positive and Negative Emotional Attractors inspire sustained, desired change and learning at many levels.
The Empathy Museum
Travelling participatory arts project founded by Roman Krznaric and directed by artist Clare Patey, best known for A Mile in My Shoes, where visitors wear a stranger's shoes while hearing their recorded life story. The site documents exhibitions and tour locations.
Greater Good Science Center
Hub page collecting UC Berkeley's Greater Good articles, videos, quizzes and practices on empathy, drawn from affective science and social psychology research. Useful for following new findings and for picking specific exercises that train perspective-taking and compassionate response.
Brené Brown on Empathy
Animated three-minute RSA Short in which Brene Brown contrasts empathy with sympathy, describing empathy as feeling with people and naming the four qualities she draws from Theresa Wiseman's nursing research. Gives you a concrete test for responses that connect rather than deflect.
The Power of Vulnerability
Researcher Brene Brown reports on six years of qualitative work on shame and connection, arguing that people who feel worthy of belonging are those willing to be vulnerable. Viewers get a research account, not a set of techniques.