Operations and Process Management
by Jeffrey Berk · Coursera
Illinois Tech course on analyzing and improving business processes, covering process mapping, performance measures, continuous improvement tools, risk and project management, and change management. Learners practice quantifying the impact of a process improvement and building an action plan.
More resources on Operations Management Fundamentals
Introduction to Operations Management
This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations.
hbr.org
Harvard Business Review (hbr.org) offers research-based articles, case studies, and practical guidance on leadership, strategy, and organizational performance for managers and executives.
Advanced Operations Management
Understand key aspects of business operations and lean management including capacity, productivity, quality, and supply chain.
Operations Management Body of Knowledge
ASCM's (formerly APICS) framework outlining the knowledge areas of operations management, from strategy and process design to capacity, quality and supply chain. Readers can use it to map the scope of the field and identify what competencies service and production operations require.
ASCM (APICS) Resources
Learning and development hub from ASCM, the professional body formerly known as APICS that runs the CPIM and CSCP certifications. Offers guides, glossary, and course listings that help learners understand core supply chain, inventory, and production planning concepts.
Operations Management
Widely used undergraduate textbook covering forecasting, capacity and process design, facility layout, quality control, inventory models, scheduling, and project management. Readers learn the quantitative tools managers use to plan and improve how goods and services are produced.