Listening Well
by William R. Miller · William R. Miller
The psychologist behind motivational interviewing lays out empathic listening as a teachable skill: forming reflections, asking open questions, affirming, and closing well. Short chapters with exercises let you practice each move before combining them in real conversations.
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More resources on Active Listening
hbr.org
Harvard Business Review (hbr.org) offers research-based articles, case studies, and practical guidance on leadership, strategy, and organizational performance for managers and executives.
Effective Listening
Master active listening with Tatiana Kolovou's course! Enhance communication skills and build stronger relationships.
PositivePsychology Active Listening
A practitioner-oriented guide covering the theory behind active listening plus downloadable worksheets, exercises, and question techniques. After working through it you can run structured listening practice with clients, teams, or study partners and evaluate your own responses.
10 ways to have a better conversation | Celeste Headlee
Radio journalist Celeste Headlee's TED talk drawing on years of interviewing: don't multitask, ask open-ended questions, let go of your own anecdotes, admit ignorance. Applies directly to audience Q&A and on-stage interviews.
How to Speak So That People Want to Listen | Julian Treasure
Sound consultant Julian Treasure's TED talk on conscious listening, presenting five exercises: silence, the mixer, savouring, listening positions, and RASA, for rebuilding attention. It sharpens how you read a room while speaking.
The Power of Listening at Work (Annual Review, 2022)
Peer-reviewed review synthesizing decades of listening research: what high-quality listening is, its measured effects on performance, trust and attitudes, why listeners and speakers fail, and which interventions actually improve listening in organizations.