Lean Thinking: Banish Waste and Create Wealth in Your Corporation
by James P. Womack, Daniel T. Jones · Free Press (Revised and Updated edition)
Womack and Jones distill lean into five principles — value, value stream, flow, pull, perfection — then trace how manufacturers and service firms applied them. The book that turned Toyota's shop-floor practices into a transferable management framework. Gives the mental model that organizes every lean tactic a learner will later meet, and shows lean outside automotive assembly, which matters for the service-operations half of this topic.
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