Hospitality Customer Service
Alison
Improve customer satisfaction in hospitality! This free Alison course teaches essential service skills for career advancement.
More resources on Hospitality Management
hospitalitynet.org
Hospitality Net is a leading online source for hospitality industry news, analysis, and insights across hotel management, events, technology, and marketing. The site features daily news, features, expert opinions, case studies, and industry resources for venue and hospitality professionals.
Skift
Trade news site covering the business of travel: airlines, hotels, online booking platforms, and destination tourism. Daily reporting and analyst research explain industry economics, though deep-dive reports sit behind the paid Skift Research subscription.
EHL Insights
Free article archive from EHL Hospitality Business School in Lausanne, translating faculty research into practical pieces on hotel operations, revenue management, culinary business, and sustainable tourism, plus annual trend reports on where the industry is heading.
Introduction to Hospitality Management
Undergraduate survey of the hospitality sector, ninth edition, covering restaurant and food service operations, lodging, franchising, tourism, and the finance and staffing decisions managers face. Gives students a map of career paths and how each segment makes money.
ehl.edu
EHL.edu is the official site of the École hôtelière de Lausanne, offering information on hospitality and venue management education, including degree programs, short courses, and faculty. It also features industry insights, research, and admissions resources for aspiring venue managers.
The Heart of Hospitality
Interviews with hotel and restaurant leaders including Herve Humler, Danny Meyer, and Isadore Sharp, drawn out into repeatable practices for guest anticipation, complaint recovery, and hiring for service. Practitioner-focused rather than academic.