Conflict Resolution Skills
Coursera
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
More resources on Conflict Resolution
Lecture 1 - How to Start a Startup (Sam Altman, Dustin Moskovitz)
Opening lecture of Stanford's CS183B course, in which Sam Altman and Dustin Moskovitz cover why to start a company, choosing an idea and market, building a product people want, and assembling an early team.
The Gottman Institute
Official site of The Gottman Institute, founded by psychologists John and Julie Gottman, offering articles, exercises, assessments and clinician training based on decades of couples research. Readers can recognise destructive conflict patterns such as criticism and contempt, and practise repair and connection skills.
hbr.org
Harvard Business Review (hbr.org) offers research-based articles, case studies, and practical guidance on leadership, strategy, and organizational performance for managers and executives.
cruciallearning.com
Crucial Learning provides training and tools to improve high-stakes, difficult conversations in the workplace. The site offers online courses, resources, and guidance based on the Crucial Conversations framework to help people communicate more effectively, handle conflict, and improve collaboration.
Conflict Resolution for Managers
Learn conflict resolution strategies & management techniques to build a more harmonious and productive team. Start today!
Never Split the Difference | Chris Voss | Talks at Google
Former FBI hostage negotiator shares international negotiation tips from Reddit r/business thread.