Conflict Management
Coursera
Arizona State University course, part of the Conflict Management for Everyone specialization, covering conflict mindsets and their causes and practical techniques for de-escalating disputes face to face, over the phone, and in email. Learners practice recognizing conflict patterns and responding constructively.
More resources on Difficult Conversations
hbr.org
Harvard Business Review (hbr.org) offers research-based articles, case studies, and practical guidance on leadership, strategy, and organizational performance for managers and executives.
cruciallearning.com
Crucial Learning provides training and tools to improve high-stakes, difficult conversations in the workplace. The site offers online courses, resources, and guidance based on the Crucial Conversations framework to help people communicate more effectively, handle conflict, and improve collaboration.
Difficult Conversations
Official companion site with resources
Crucial Conversations
Master difficult conversations! Learn skills to communicate effectively, build relationships, and achieve positive outcomes.
Difficult Conversations
Book from the Harvard Negotiation Project explaining why hard conversations go wrong and how to handle them by separating three layers: what happened, the feelings involved, and identity. Readers learn to listen, express views, and problem-solve jointly without blame.
mindtools.com
Mind Tools offers practical business and management resources—articles, templates, checklists, and self-assessments—covering business communication, leadership, teamwork, meetings, and professional writing.