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The Effectiveness of Workplace Coaching: A Meta-Analysis of Learning and Performance Outcomes from Coaching

by Rebecca J. Jones, Stephen A. Woods, Yves R. F. Guillaume · Journal of Occupational and Organizational Psychology (open accepted version via Aston Research Explorer)

Meta-analysis of coaching delivered by internal and external coaches, reporting an overall effect of 0.36 on organizational outcomes (skill-based 0.28, affective 0.51, results 1.24) and finding internal coaches outperformed external ones.

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The professional standard the International Coaching Federation credentials against: eight competencies across four domains, from ethical practice and coaching agreements through active listening and evoking awareness. Updated September 2025 following a job analysis of 3,000+ coaches. This is the closest thing coaching has to a syllabus, and it is free from the source rather than an SEO blog's paraphrase.

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The core text of the Coaches Training Institute lineage, organized around four cornerstones and the contexts of listening, intuition, curiosity and self-management. Includes designed alliances, levels of listening, and annotated transcripts of full coaching conversations. While GROW is a directive, goal-structured method, Co-Active is the relationship-and-presence school, and the listening-levels model here is the best written treatment of the active-listening skill.

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