Never Split the Difference
Amazon
A tactical masterclass on high-stakes interpersonal negotiation using psychological principles and tactical empathy.
More resources on Negotiation Skills
Negotiation Academy
Free guides and podcasts on sales negotiation skills
Black Swan Group
Free resources, blogs, and tools for sales negotiation training
Successful Negotiation: Essential Strategies and Skills
This course will help you be a better negotiator. Unlike many negotiation courses, we develop a framework for analyzing and shaping negotiations. This framework will allow you to make principled arguments that persuade others. It will allow you to see beneath the surface of apparent conflicts to uncover the underlying interests. You will leave the course better able to predict, interpret, and shape the behavior of those you face in competitive situations. In this course, you will have several opportunities to negotiate with other students using case studies based on common situations in business and in life. You can get feedback on your performance and compare what you did to how others approached the same scenario. The cases also provide a setting to discuss a wide-ranging set of topics including preparing for a negotiation, making ultimatums, avoiding regret, expanding the pie, and dealing with someone who has a very different perspective on the world. Advanced topics include negotiating when you have no power, negotiating over email, and the role of gender differences in negotiation. To close out the course, we will hear insights from three negotiation experts: Linda Babcock, Herb Cohen, and John McCall MacBain. Enjoy.
Successful Negotiation: Essential Strategies and Skills
We all negotiate on a daily basis. On a personal level, we negotiate with friends, family, landlords, car sellers and employers, among others. Negotiation is also the key to business success. No business can survive without profitable contracts. Within a company, negotiation skills can lead to your career advancement. I hope that you will join the hundreds of thousands of learners who have made âSuccessful Negotiationâ one of the most popular and highly-rated MOOCs worldwide. In the course, youâll learn about and practice the four steps to a successful negotiation: (1) Prepare: Plan Your Negotiation Strategy (2) Negotiate: Use Key Tactics for Success (3) Close: Create a Contract (4) Perform and Evaluate: The End Game To successfully complete this course and improve your ability to negotiate, youâll need to do the following: (1) Watch the short videos (ranging from 5 to 20 minutes). The videos are interactive and they include questions to test your understanding of negotiation strategy and skills. You can speed up or slow down videos to match your preferred pace for listening. Depending on your schedule, you can watch the videos over a few weeks or you can binge watch them. A learner who binge-watched the course concluded that âItâs as good as Breaking Bad.â Another learner compared the course to âHouse of Cards.â Both shows contain interesting examples of complex negotiations! (2) Test your negotiation skills by completing the negotiation in Module 6. You can negotiate with a local friend or use Discussions to find a partner from another part of the world. Your negotiation partner will give you feedback on your negotiation skills. To assist you with your negotiations, I have developed several free negotiating planning tools that are related to the course. These tools and a free app are available at http://negotiationplanner.com/ . The course also includes an opportunity to use an interactive experience where you can test your negotiation skills before starting the live negotiation. (3) Take the final exam. To successfully complete the course, you must answer 80% of the questions correctly. The exam is a Mastery Exam, which means that you can take it as many times as you want until you master the material. Course Certificate You have the option of earning a Course Certificate. A Certificate provides formal recognition of your achievements in the course and includes the University of Michigan logo. Learn more about Certificates at: https://learner.coursera.help/hc/en-us/articles/209819053-Get-a-Course-Certificate This course is also available in Spanish and Portuguese. To join the fully translated Spanish version, visit this page: https://www.coursera.org/learn/negociacion/ To join the fully translated Portuguese version, visit this page: https://www.coursera.org/learn/negociacao Subtitles for the videos are available in English, Ukrainian, Chinese (Simplified), Portuguese (Brazilian), Spanish Created by: University of Michigan The course logo composite is shared with a Creative Commons CC BY-SA (https://creativecommons.org/licenses/by-sa/2.0/) license, and was created using images provided courtesy of Flazingo Photos (http://bit.ly/1zOylRm) and K2 Space (https://www.flickr.com/photos/k2space/14257556613/in/set-72157644732478432).
saleshacker.com
SalesHacker.com is a comprehensive resource for sales professionals, offering articles, webinars, podcasts, and templates with practical guidance on negotiation, closing deals, prospecting, and sales enablement.
Negotiation Skills
Every conversation is a negotiation, whether you're completing a deal, influencing a decision, or resolving a dispute. This Negotiation Skills course is meant to help you become a convincing, confident, and strategic negotiator who can succeed in every situation. You'll start by learning about the many forms of negotiations and why they're important in today's competitive business. From there, you'll learn powerful preparation skills, successful communication strategies, and the subtle effects of location and body language on negotiating results. You'll also learn six essential sources of power, win-win techniques that foster long-term trust, and nine psychological tactics utilized in real-world negotiationsâas well as how to detect and counter deceptive tactics. This Negotiation skills training also teaches you how to remain calm under pressure, utilize humor to your advantage, identify hidden motives, and bargain effectively even when you have little influence. Finally, you'll discover how to confidently end agreements, analyze outcomes, and build long-term professional partnerships. You'll achieve mastery as well as knowledge through practice and graded examinations. Enroll today to gain control of every negotiation with expertise, power, and influence!