mindtools.com
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Mind Tools is a learning site offering practical articles, tools, and templates for management and professional development, covering topics such as conflict resolution, leadership, communication, decision making, and time management.
More resources on Conflict Resolution
Conflict Resolution Skills
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
hbr.org
Harvard Business Review (hbr.org) is a leading business publication with articles, case studies, and practical guides on leadership, negotiation, and conflict resolution. It provides insights and actionable strategies to manage disputes and improve workplace communication.
Managing Conflict
Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
The Anatomy of Peace
The Anatomy of Peace - A book resource
cruciallearning.com
Crucial Learning offers practical, evidence-based training to improve workplace communication and conflict resolution, with online courses, workshops, and resources built around the Crucial Conversations framework.