Managing Conflict
Coursera
Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
More resources on Conflict Resolution
Conflict Resolution Skills
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
hbr.org
Harvard Business Review is a premier business publication offering evidence-based articles, case studies, and practical frameworks on management, leadership, and conflict resolution in the workplace. Content includes negotiation, team dynamics, decision-making, and strategies to resolve conflicts and improve organizational performance.
mindtools.com
Mind Tools is an online learning resource offering practical articles, tools, templates, and self-assessments for professional development. It covers conflict resolution, communication, leadership, decision-making, and problem-solving to help improve workplace skills.
cruciallearning.com
Crucial Learning provides practical training resources for workplace communication and conflict resolution, offering online courses, microlearning videos, and coaching tools. Its flagship programs—Crucial Conversations and Crucial Accountability—help improve dialogue, accountability, and collaboration at work.