hbr.org
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Harvard Business Review (hbr.org) publishes concise, evidence-based articles, case studies, and executive insights on business leadership, strategy, and operations. It offers practical guidance on service design, process improvement, customer experience, and organizational effectiveness for professionals.
More resources on Service Operations
Service Operations - MIT Sloan
Articles and case studies on service ops.
Operations Management Body of Knowledge
Free resources on service operations from ASCM.
Service Operations Management
Service Operations Management - A book resource
Managing Service Operations
Managing Service Operations - A book resource
iise.org
IISE (Institute of Industrial and Systems Engineers) is a professional association for industrial and systems engineers, providing articles, journals, webinars, conferences, and other professional development resources focused on operations and service systems.
The Service Profit Chain
The Service Profit Chain - A book resource