cruciallearning.com
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Crucial Learning offers practical training and resources to improve workplace communication and conflict resolution. The site features online courses, coaching, and tools (including Crucial Conversations) plus articles and practice scenarios to help people handle tough conversations effectively.
More resources on Conflict Resolution
hbr.org
Harvard Business Review's website provides authoritative business and management insights, research, and practical guidance on leadership, negotiation, and organizational conflict resolution. It features articles, case studies, tools, and multimedia content to help professionals improve decision-making, communication, and dispute resolution in the workplace.
Conflict Resolution Skills
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
Managing Conflict
Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
mindtools.com
MindTools is a practical professional development site that provides step-by-step guides, tools, templates, and checklists for conflict resolution, communication, negotiation, decision making, and other workplace skills to boost management and team effectiveness.