Conflict Resolution Skills
Coursera
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
More resources on Conflict Resolution
hbr.org
Harvard Business Review (hbr.org) is a leading business publication that provides research-based articles, case studies, and practical guidance on leadership, management, strategy, negotiation, and workplace conflict resolution.
Managing Conflict
Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
mindtools.com
MindTools is a practical resource for developing workplace skills, offering how-to articles, templates, checklists, and self-assessments on topics like conflict resolution, communication, leadership, and problem-solving. Explore step-by-step guides and downloadable tools to apply these skills in real-work scenarios.
cruciallearning.com
Crucial Learning provides practical training and resources to improve workplace communication and conflict resolution through online courses and programs (e.g., Crucial Conversations, Crucial Accountability), plus supporting articles and coaching materials.