--- title: Quality Management description: Quality management focuses on maintaining a consistent standard of excellence in products and services. Learners will understand how to implement quality assurance frameworks, conduct audits, and use statistical process control to minimize defects and meet customer expectations. category: business-entrepreneurship subcategory: operations-management difficulty: beginner, intermediate, advanced url: /subject/quality-management --- # Quality Management Quality management focuses on maintaining a consistent standard of excellence in products and services. Learners will understand how to implement quality assurance frameworks, conduct audits, and use statistical process control to minimize defects and meet customer expectations. ## Available Resources 2 Books • 1 Courses • 5 Websites ## Websites ### 1. Quality Digest A long-running trade magazine for quality professionals, publishing articles and columns on statistical process control, ISO standards, Lean, Six Sigma, and metrology, including Donald Wheeler's SPC columns. Readers follow current practice and learn applied techniques for measuring and improving processes. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.qualitydigest.com/ **Tags:** quality management, statistical process control, six sigma, lean, iso 9001 ### 2. iSixSigma A long-established Six Sigma community site with articles, glossary entries, and tool explanations covering DMAIC, control charts, process capability, hypothesis testing, and root cause analysis. Readers can look up and apply standard Six Sigma methods to process-improvement projects. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.isixsigma.com/ **Tags:** six sigma, dmaic, process improvement, quality management, statistical process control ### 3. IISE - Institute of Industrial and Systems Engineers The professional society for industrial and systems engineers, publishing ISE magazine, a body-of-knowledge outline, webinars, and its Problem Solved podcast. Useful for mapping what the discipline covers and which specialisations—supply chain, healthcare systems, ergonomics—exist. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.iise.org/ **Tags:** industrial engineering, systems engineering, professional society, career resources ### 4. asq.org ASQ.org is the online home of the American Society for Quality, a professional hub for quality practitioners. It offers certifications, training, standards, articles, case studies, and tools on quality management, auditing, statistics, and continuous improvement. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://asq.org **Tags:** websites, engineering-manufacturing, industrial-engineering ### 5. qualitymag.com Quality Magazine's website delivers news, articles, and technical resources focused on quality control and metrology in manufacturing. It covers inspection techniques, measurement equipment and calibration, standards, SPC, Six Sigma, and practical case studies. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://qualitymag.com **Tags:** websites, engineering-manufacturing, industrial-engineering ## Courses ### 1. Introduction to Lean Six Sigma Methods (MIT 16.660J) **Author:** Earll Murman, Hugh McManus, Annalisa Weigel et al. Principles, practices and tools behind modern productivity improvement in aerospace, automotive and health care organizations. Offers 17 lecture videos with industry practitioner talks and instructor insights, giving learners a working grasp of lean waste reduction and Six Sigma process improvement. **Difficulty:** Beginner | **Price:** Free **Link:** https://ocw.mit.edu/courses/16-660j-introduction-to-lean-six-sigma-methods-january-iap-2012/ **Tags:** lean-six-sigma, lean-manufacturing, process-improvement, quality-management ## Books ### 1. Quality Management for Organizational Excellence **Author:** David L. Goetsch, Stanley B. Davis A widely used textbook on total quality management covering Deming, Juran and Crosby, strategic planning, teamwork, benchmarking, ISO 9000, statistical process control and Six Sigma. Readers learn how to build an organization-wide quality program and apply the core improvement tools. **Difficulty:** Intermediate | **Language:** English | **Price:** Paid **Link:** https://www.amazon.com/dp/013255898X?tag=edmonddante07-20 **Tags:** books, business-entrepreneurship, operations-management ### 2. The Quality Toolbox **Author:** Nancy R. Tague An ASQ reference handbook describing over a hundred quality tools, including fishbone diagrams, control charts, Pareto charts, flowcharts and FMEA. Each entry explains when to use the tool, the steps to apply it, and a worked example, so readers can pick the right method. **Difficulty:** Intermediate | **Language:** English | **Price:** Paid **Link:** https://www.amazon.com/dp/0873896394?tag=edmonddante07-20 **Tags:** books, business-entrepreneurship, operations-management --- *This content is part of Dantes.io - Your Treasure Map to Knowledge* *Curated by humans at Dantes.io. Personal study use welcome; republishing this curation requires permission (team@dantes.io).* View this page online: https://dantes.io/subject/quality-management