---
title: Hospitality Management
description: This topic explores the operational and administrative aspects of running hotels, restaurants, and service-oriented businesses. Learners will understand how to manage guest relations, oversee staff, optimize revenue, and maintain high standards of service quality.
category: sports-recreation
subcategory: travel-and-leisure
difficulty: beginner, intermediate, advanced
url: /subject/hospitality-management
---

# Hospitality Management

This topic explores the operational and administrative aspects of running hotels, restaurants, and service-oriented businesses. Learners will understand how to manage guest relations, oversee staff, optimize revenue, and maintain high standards of service quality.

## Available Resources

2 Books • 1 Courses • 4 Websites

## Websites

### 1. Skift

Trade news site covering the business of travel: airlines, hotels, online booking platforms, and destination tourism. Daily reporting and analyst research explain industry economics, though deep-dive reports sit behind the paid Skift Research subscription.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://skift.com/

**Tags:** travel-industry, hospitality, tourism, industry-news, market-research

### 2. EHL Insights

Free article archive from EHL Hospitality Business School in Lausanne, translating faculty research into practical pieces on hotel operations, revenue management, culinary business, and sustainable tourism, plus annual trend reports on where the industry is heading.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://hospitalityinsights.ehl.edu/

**Tags:** hospitality, hotel-management, tourism, industry-trends, revenue-management

### 3. hospitalitynet.org

Hospitality Net is a leading online source for hospitality industry news, analysis, and insights across hotel management, events, technology, and marketing. The site features daily news, features, expert opinions, case studies, and industry resources for venue and hospitality professionals.

**Difficulty:** Intermediate | **Language:** English | **Price:** Free

**Link:** https://hospitalitynet.org

**Tags:** websites, hospitality-tourism, event-management

### 4. ehl.edu

EHL.edu is the official site of the École hôtelière de Lausanne, offering information on hospitality and venue management education, including degree programs, short courses, and faculty. It also features industry insights, research, and admissions resources for aspiring venue managers.

**Difficulty:** Intermediate | **Language:** English | **Price:** Free

**Link:** https://ehl.edu

**Tags:** websites, hospitality-tourism, event-management

## Courses

### 1. Hospitality Customer Service

Improve customer satisfaction in hospitality! This free Alison course teaches essential service skills for career advancement.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://alison.com/course/hospitality-customer-service

**Tags:** hospitality, customer-service, guest-experience, service-skills

## Books

### 1. Introduction to Hospitality Management

**Author:** Clayton W. Barrows, Tom Powers

Undergraduate survey of the hospitality sector, ninth edition, covering restaurant and food service operations, lodging, franchising, tourism, and the finance and staffing decisions managers face. Gives students a map of career paths and how each segment makes money.

**Difficulty:** Intermediate | **Language:** English | **Price:** Paid

**Link:** https://www.amazon.com/dp/0471782777?tag=edmonddante07-20

**Tags:** books, hospitality-tourism, tourism-industry

### 2. The Heart of Hospitality

**Author:** Micah Solomon

Interviews with hotel and restaurant leaders including Herve Humler, Danny Meyer, and Isadore Sharp, drawn out into repeatable practices for guest anticipation, complaint recovery, and hiring for service. Practitioner-focused rather than academic.

**Difficulty:** Intermediate | **Language:** English | **Price:** Paid

**Link:** https://www.amazon.com/dp/1590794893?tag=edmonddante07-20

**Tags:** books, hospitality-tourism, tourism-industry

---

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