---
title: CRM (Salesforce, HubSpot)
description: Customer Relationship Management (CRM) software helps businesses track and manage customer interactions. Learners will understand how to organize lead pipelines, automate sales workflows, track communication history, and analyze performance metrics using platforms like Salesforce and HubSpot.
category: business-entrepreneurship
subcategory: sales
difficulty: beginner, intermediate, advanced
url: /subject/crm-(salesforce,-hubspot)
---

# CRM (Salesforce, HubSpot)

Customer Relationship Management (CRM) software helps businesses track and manage customer interactions. Learners will understand how to organize lead pipelines, automate sales workflows, track communication history, and analyze performance metrics using platforms like Salesforce and HubSpot.

## Available Resources

2 Courses • 3 Websites

## Websites

### 1. HubSpot Academy

Free course library from HubSpot covering inbound marketing, sales, customer service and the HubSpot CRM, with short video lessons, quizzes and certifications. Learners come away able to configure the CRM and run standard inbound sales and marketing workflows.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://academy.hubspot.com/

**Tags:** hubspot, crm, inbound-marketing, sales-process

### 2. Salesforce Trailhead

Salesforce's free learning platform, organised into modules and role-based trails with hands-on exercises in a practice org. Learners build working knowledge of CRM objects, the data model, automation, and administration, and earn verifiable badges toward certification.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://trailhead.salesforce.com/

**Tags:** crm, salesforce, sales-training, hands-on-practice

### 3. saleshacker.com

Sales Hacker is a leading resource for modern sales, offering practical articles, templates, webinars, and events on outbound and inbound selling, sales enablement, and revenue growth.

**Difficulty:** Intermediate | **Language:** English | **Price:** Free

**Link:** https://saleshacker.com

**Tags:** websites, business-entrepreneurship, sales

## Courses

### 1. HubSpot Sales Software Certification

Master HubSpot Sales Software! Learn to use HubSpot CRM to boost sales, automate tasks, and close more deals with this free certification course.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://academy.hubspot.com/courses/sales-software

**Tags:** hubspot, crm, sales-automation, sales-pipeline

### 2. Inbound Sales

Learn inbound sales strategies with HubSpot's free course and attract, engage, and delight your customers for lasting growth.

**Difficulty:** Beginner | **Price:** Free

**Link:** https://academy.hubspot.com/courses/inbound-sales

**Tags:** inbound-sales, prospecting, sales-methodology, b2b-sales, certification

## Podcasts

### 1. The Salesforce Admins Podcast

**Author:** Mike Gerholdt

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

**Difficulty:** Beginner | **Language:** en-US | **Price:** Free

**Link:** https://admin.salesforce.com/

**Tags:** salesforce, salesforce-admin, crm, low-code

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