--- title: Conflict Resolution description: Conflict resolution focuses on the methods and theories used to facilitate the peaceful ending of conflict and retribution. Learners will understand how to identify underlying interests, manage emotions, and negotiate mutually acceptable solutions. category: personal-development subcategory: life-skills difficulty: beginner, intermediate, advanced url: /subject/conflict-resolution --- # Conflict Resolution Conflict resolution focuses on the methods and theories used to facilitate the peaceful ending of conflict and retribution. Learners will understand how to identify underlying interests, manage emotions, and negotiate mutually acceptable solutions. ## Available Resources 2 Videos • 4 Books • 5 Courses • 8 Websites ## Courses ### 1. Conflict Resolution for Managers Learn conflict resolution strategies & management techniques to build a more harmonious and productive team. Start today! **Difficulty:** Beginner | **Price:** Free **Link:** https://alison.com/course/conflict-resolution-for-managers **Tags:** conflict-resolution, management, workplace-skills, free-course ### 2. Successful Negotiation: Essential Strategies and Skills This course will help you be a better negotiator. Unlike many negotiation courses, we develop a framework for analyzing and shaping negotiations. This framework will allow you to make principled arguments that persuade others. It will allow you to see beneath the surface of apparent conflicts to uncover the underlying interests. You will leave the course better able to predict, interpret, and shape the behavior of those you face in competitive situations. In this course, you will have several opportunities to negotiate with other students using case studies based on common situations in business and in life. You can get feedback on your performance and compare what you did to how others approached the same scenario. The cases also provide a setting to discuss a wide-ranging set of topics including preparing for a negotiation, making ultimatums, avoiding regret, expanding the pie, and dealing with someone who has a very different perspective on the world. Advanced topics include negotiating when you have no power, negotiating over email, and the role of gender differences in negotiation. To close out the course, we will hear insights from three negotiation experts: Linda Babcock, Herb Cohen, and John McCall MacBain. Enjoy. **Difficulty:** Intermediate | **Price:** Free **Link:** https://www.coursera.org/learn/negotiation **Tags:** negotiation, conflict-resolution, business-strategy ### 3. Successful Negotiation: Essential Strategies and Skills We all negotiate on a daily basis. On a personal level, we negotiate with friends, family, landlords, car sellers and employers, among others. Negotiation is also the key to business success. No business can survive without profitable contracts. Within a company, negotiation skills can lead to your career advancement. I hope that you will join the hundreds of thousands of learners who have made “Successful Negotiation” one of the most popular and highly-rated MOOCs worldwide. In the course, you’ll learn about and practice the four steps to a successful negotiation: (1) Prepare: Plan Your Negotiation Strategy (2) Negotiate: Use Key Tactics for Success (3) Close: Create a Contract (4) Perform and Evaluate: The End Game To successfully complete this course and improve your ability to negotiate, you’ll need to do the following: (1) Watch the short videos (ranging from 5 to 20 minutes). The videos are interactive and they include questions to test your understanding of negotiation strategy and skills. You can speed up or slow down videos to match your preferred pace for listening. Depending on your schedule, you can watch the videos over a few weeks or you can binge watch them. A learner who binge-watched the course concluded that “It’s as good as Breaking Bad.” Another learner compared the course to “House of Cards.” Both shows contain interesting examples of complex negotiations! (2) Test your negotiation skills by completing the negotiation in Module 6. You can negotiate with a local friend or use Discussions to find a partner from another part of the world. Your negotiation partner will give you feedback on your negotiation skills. To assist you with your negotiations, I have developed several free negotiating planning tools that are related to the course. These tools and a free app are available at http://negotiationplanner.com/ . The course also includes an opportunity to use an interactive experience where you can test your negotiation skills before starting the live negotiation. (3) Take the final exam. To successfully complete the course, you must answer 80% of the questions correctly. The exam is a Mastery Exam, which means that you can take it as many times as you want until you master the material. Course Certificate You have the option of earning a Course Certificate. A Certificate provides formal recognition of your achievements in the course and includes the University of Michigan logo. Learn more about Certificates at: https://learner.coursera.help/hc/en-us/articles/209819053-Get-a-Course-Certificate This course is also available in Spanish and Portuguese. To join the fully translated Spanish version, visit this page: https://www.coursera.org/learn/negociacion/ To join the fully translated Portuguese version, visit this page: https://www.coursera.org/learn/negociacao Subtitles for the videos are available in English, Ukrainian, Chinese (Simplified), Portuguese (Brazilian), Spanish Created by: University of Michigan The course logo composite is shared with a Creative Commons CC BY-SA (https://creativecommons.org/licenses/by-sa/2.0/) license, and was created using images provided courtesy of Flazingo Photos (http://bit.ly/1zOylRm) and K2 Space (https://www.flickr.com/photos/k2space/14257556613/in/set-72157644732478432). **Difficulty:** Beginner | **Language:** English | **Duration:** 7 weeks of study, 75 minutes/week | **Price:** Free **Link:** https://www.coursera.org/learn/negotiation-skills **Tags:** courses, business-entrepreneurship, sales ### 4. Conflict Resolution Skills This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required. **Difficulty:** Beginner | **Language:** English | **Duration:** 3 weeks of study, 3-4 hours/week | **Price:** Free **Link:** https://www.coursera.org/learn/conflict-resolution-skills **Tags:** courses, business-entrepreneurship, entrepreneurship ### 5. Conflict Management Arizona State University course, part of the Conflict Management for Everyone specialization, covering conflict mindsets and their causes and practical techniques for de-escalating disputes face to face, over the phone, and in email. Learners practice recognizing conflict patterns and responding constructively. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://www.coursera.org/learn/managingconflict **Tags:** courses, personal-development, communication ## Videos ### 1. Never Split the Difference | Chris Voss | Talks at Google Former FBI hostage negotiator shares international negotiation tips from Reddit r/business thread. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.youtube.com/watch?v=guZa7mQV1l0 **Tags:** negotiation, tactical-empathy, chris-voss, business-negotiation ### 2. Lecture 1 - How to Start a Startup (Sam Altman, Dustin Moskovitz) Opening lecture of Stanford's CS183B course, in which Sam Altman and Dustin Moskovitz cover why to start a company, choosing an idea and market, building a product people want, and assembling an early team. **Difficulty:** Beginner | **Price:** Free **Link:** https://youtube.com/watch?v=CBYhVcO4WgI **Tags:** startups, y-combinator, founders, entrepreneurship, leadership ## Websites ### 1. MindTools Conflict Resolution A MindTools guide covering conflict resolution styles, structured techniques, and step-by-step approaches for handling disagreements at work, helping readers recognize conflict patterns and choose an appropriate resolution strategy. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.mindtools.com/pages/article/newLDR_81.htm **Tags:** conflict-resolution, workplace, communication-skills ### 2. Harvard Program on Negotiation A regularly updated collection from Harvard Law School's Program on Negotiation, featuring articles, case studies, and practical tips on conflict resolution strategies, negotiation tactics, and dispute resolution drawn from academic research and real-world practice. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.pon.harvard.edu/category/daily/conflict-resolution/ **Tags:** conflict-resolution, negotiation, dispute-resolution ### 3. Center for Nonviolent Communication Website of the Center for Nonviolent Communication, the organization founded by Marshall Rosenberg. Lists certified trainers, practice groups and introductory materials on the NVC process of observations, feelings, needs and requests, which families can use to handle conflict without blame. **Difficulty:** Beginner | **Price:** Free **Link:** https://www.cnvc.org/ **Tags:** nonviolent-communication, conflict-resolution, empathy, family-communication ### 4. The Gottman Institute Official site of The Gottman Institute, founded by psychologists John and Julie Gottman, offering articles, exercises, assessments and clinician training based on decades of couples research. Readers can recognise destructive conflict patterns such as criticism and contempt, and practise repair and connection skills. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://gottman.com **Tags:** couples-relationships, gottman-method, conflict-management, relationship-research, couples-therapy ### 5. hbr.org Harvard Business Review (hbr.org) offers research-based articles, case studies, and practical guidance on leadership, strategy, and organizational performance for managers and executives. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://hbr.org **Tags:** websites, business-entrepreneurship, business-fundamentals ### 6. mindtools.com Mind Tools offers practical business and management resources—articles, templates, checklists, and self-assessments—covering business communication, leadership, teamwork, meetings, and professional writing. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://mindtools.com **Tags:** websites, business-entrepreneurship, business-fundamentals ### 7. cruciallearning.com Crucial Learning provides training and tools to improve high-stakes, difficult conversations in the workplace. The site offers online courses, resources, and guidance based on the Crucial Conversations framework to help people communicate more effectively, handle conflict, and improve collaboration. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://cruciallearning.com **Tags:** websites, personal-development, communication ### 8. skillsyouneed.com SkillsYouNeed is a practical resource site for soft skills and personal development. It offers easy-to-follow articles, tips, and how-to guides on topics like active listening, communication, presentation skills, study techniques, and time management. **Difficulty:** Intermediate | **Language:** English | **Price:** Free **Link:** https://skillsyouneed.com **Tags:** websites, personal-development, communication ## Books ### 1. Crucial Conversations: Tools for Talking When Stakes Are High (3rd Edition) **Author:** Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory Framework for dialogue when opinions differ, stakes are high, and emotions run strong. Covers noticing when safety breaks down, separating facts from the stories we tell, and stating a position without triggering defensiveness or silence. **Difficulty:** Beginner | **Language:** English | **Price:** Paid **Link:** https://www.amazon.com/dp/1260474186?tag=edmonddante07-20 **Tags:** difficult-conversations, conflict-resolution, dialogue, workplace-communication, influence ### 2. Nonviolent Communication: A Language of Life (3rd Edition) **Author:** Marshall B. Rosenberg Rosenberg's four-part model — observation, feeling, need, request — for speaking and listening without blame or diagnosis. Readers can separate what actually happened from their interpretation of it and phrase requests that do not land as demands. **Difficulty:** Beginner | **Language:** English | **Price:** Paid **Link:** https://www.amazon.com/dp/189200528X?tag=edmonddante07-20 **Tags:** nonviolent-communication, empathy, conflict-resolution, active-listening, interpersonal-skills ### 3. Difficult Conversations: How to Discuss What Matters Most **Author:** Douglas Stone, Bruce Patton, Sheila Heen Harvard Negotiation Project framework treating every hard conversation as three layers at once: what happened, feelings, and identity. Readers gain a structure for raising a problem, testing their own version of events, and staying in dialogue. **Difficulty:** Intermediate | **Language:** English | **Price:** Paid **Link:** https://www.amazon.com/dp/014313759X?tag=edmonddante07-20 **Tags:** difficult-conversations, conflict-resolution, negotiation, active-listening, workplace-communication ### 4. The Anatomy of Peace **Author:** The Arbinger Institute Presents the Arbinger Institute's framework for resolving personal and professional conflict by shifting from a self-focused, adversarial mindset to one that recognizes other people's humanity, using a narrative format built around a fictional camp for parents and teens. **Difficulty:** Intermediate | **Language:** English | **Price:** Paid **Link:** https://www.amazon.com/dp/1576755843?tag=edmonddante07-20 **Tags:** books, business-entrepreneurship, entrepreneurship --- *This content is part of Dantes.io - Your Treasure Map to Knowledge* *Curated by humans at Dantes.io. Personal study use welcome; republishing this curation requires permission (team@dantes.io).* View this page online: https://dantes.io/subject/conflict-resolution